Utilities

Modernize Utility Operations with AI

Water, gas, and electric utilities need more than a CMMS. NISHRAM unifies maintenance, service management, predictive AI, and compliance in one platform.

Utility operations challenges

Utilities operate critical infrastructure under strict regulatory oversight. Legacy tools create blind spots.

Aging infrastructure

Decades-old assets running past design life. No visibility into remaining useful life without physical inspection.

Outage response

Customer-facing SLAs demand fast restoration. Coordinating field crews, parts, and contractors is fragmented.

Regulatory compliance

NERC, PUC, and EPA requirements demand audit-ready documentation and proactive maintenance records.

Tool sprawl

CMMS, GIS, OMS, CIS, and reporting tools from different vendors. No single source of truth.

Modules built for utilities

From outage management to regulatory compliance — every module addresses utility-specific workflows.

Work Order Management

Dispatch and track corrective, preventive, and emergency work orders. Auto-assign technicians by skill, location, and availability.

Incident & Service Request Management

Customer service requests, internal incidents, and outage tickets flow into a unified queue with priority-based escalation.

SLA Management Engine

Track regulatory SLAs, internal commitments, and contractor agreements. Breach prevention alerts before deadlines hit.

Predictive Intelligence (NrgyAI)

AI-powered failure prediction for transformers, switchgear, generators, and distribution equipment. On-premise AI preserves data privacy.

Inventory & Procurement

Warehouse management with reorder thresholds, BOM integration, and purchase requisition workflows for critical spares.

Executive Dashboard

Utility KPIs: SAIDI, SAIFI, CAIDI, MTTR, crew utilization, and cost tracking across all service territories.

Results that matter to utilities

-40%

Reduction in mean time to repair

1

Platform replacing 5+ siloed tools

100%

Audit-ready SLA compliance tracking

Utilities FAQs

Yes. NISHRAM provides full CMMS capabilities — asset management, work orders, PM scheduling, inventory, and mobile access — plus ITSM, SLA management, and predictive AI that most legacy CMMS tools lack.

The Executive Dashboard and Smart Query Builder support custom KPI definitions. Utility teams configure SAIDI, SAIFI, CAIDI, MAIFI, and custom reliability indices from work order and outage data.

NISHRAM is a responsive web application that works on any modern mobile browser. Field technicians can view assignments, update work order status, scan asset barcodes, and log activities from tablets or phones.

Stop firefighting. Start predicting.

Every hour of reactive operations costs you more than predictive ever will

$1.7 trillion lost globally to unplanned downtime every year. NISHRAM gives you the intelligence to act before failures happen.

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